Our statement on AI

We want to take a moment to speak directly and honestly about something we understand can raise concerns.

Our platform does make limited use of AI, but in very specific and transparent ways. Two specific areas in where AI was used are: generating supporting images to help create a fun experience, and to help us scaffold parts of our database infrastructure coding. The vast majority of this software platform, roughly 80%, has been written entirely by hand by our development team.

We’re also very mindful of how AI is perceived. It carries a reputation that can feel uncomfortable or impersonal, and we don’t ignore that. That’s exactly why we’ve chosen to limit its use so intentionally and keep it out of anything that directly impacts your experience.

It’s also worth noting that AI is already part of so many tools people use every day, whether it’s Amazon, modern smartphones, or the software running behind the scenes in countless trusted services. In our case, we’ve tried to be thoughtful about where it helps and where it doesn’t belong.

One simple example of where we did employ the use of AI as mentioned above: none of us are professional designers, yet we wanted the platform to feel welcoming and fun. AI helped us to create light, friendly imagery for menus so the experience feels a little more alive and approachable.

But where it counts the most, when you contact support, you will always speak to a real human being. No bots, no automated conversations, no AI phone trees or intermediaries, just real people who understand your needs, who are here to help guide you in making your experience using our software platform both efficient and effective for your team's needs.

We built this platform with care, and we’re committed to keeping it human where it matters most.